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Our Spa Policy

Cancellation Policy

If you need to reschedule or cancel an appointment we require a minimum of 24 hours notice. You are able to call and leave a message on our answering service at any time of day.


Please help us by arriving on time for your appointment. Promptness is appreciated. We recommend that you arrive 15 minutes prior to your scheduled appointment time. If you arrive late, you may run the risk of shortening the length of your service.


Gratuities are a special way of saying "Thank You!" They are accepted and appreciated. Checking out, you must alert the cashier before your card is ran that you would like to add a gratuity. Otherwise, only cash option is available.

Satisfaction Guaranteed

All of our therapists are licensed and trained to provide excellent services. If you wish to try different operators, our staff of professionals understands and respects your desire to try someone new. Remember, we work as a team!

Personal Belongings

Please consider leaving your valuables at home where they are most safe.

Frequent User Series

After receiving and purchasing 5 of the same service, your 6th service is free! This applies only to Massage and Facial Services within a time frame of 6 months.

Gift Certificates

You can choose the desired dollar amount to be placed on the gift certificate. The certificate remains active until the full value of the certificate is used up. The balance is not redeemable in cash, and no refunds. Spa gift certificates expire after 1 year.

Personal Information

It is important that you inform our staff of any health issues, pregnancy, medications or allergies so that we can meet your needs and make your service comfortable. If you have any concern at all, please let us know.

Special Events

We are happy to accommodate groups and parties. We will work with you to customize your special events. See the management for specific details.

Your Comfort

This is your time and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music, just tell us.

Cell Phones

Please either turn off your cell phone completely or put it on silence for the duration of your treatment.

Spa Finder / Spa Wellness Gift Cards

We accept Spa Week Cards. Please present them at time of payment. Remaining balance will be credited as a Magnolia Spa Credit.

Have questions about our Policy or Services?

call us today!

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